Southwest loses another customer
So yesterday for work I flew for the 8th time this month. This time we flew southwest for scheduling issues. Since I’ve flown so many times this month for once I didn’t spend the whole run up to the flight worrying that someone would harass me for being a fat fat fatty. After cramming myself into a tiny American Eagle seat for an hour and a half I really wasn’t concerned.
Mom’s law states that whatever you’ve forgotten to worry about will therefore come to pass. Good job being right again Mom. (Icanhaz anxiety issues, yes.)
My work party of 4 walked up to the gate and had our little cards scanned. I got mine scanned and then walked down the jetway. And then there was a pause. My boss did not follow for a while. At the time I thought it may just have been them waiting for the jetway to clear.
However, once I had boarded and chosen my seat in a row with an empty middle seat it became apparent that that may have not been the case. The gate agent, who reminded me of a brand new bschool grad with his first very important job in consulting, was on the plane. He walked past me and asked if I could lower my armrest, which I did. Granted, there is a bit of a squish for me, but the armrest lowers and I fit and am not encroaching on the seat nearby. Of course I think this is no big deal, since I fit, and the plane has plenty of extra seats.
Well then later the gate agent is back and he speaks to me in what I’m sure he thinks is a “Very nice and helpful tone” but certainly comes off as more of a “I’m so excited to tell you what a fatass you are tone.” He tells me that this time they have very kindly decide not to charge me for an additional seat on a half empty plane, but that his supervisor says I need to be able to lower the arm rest “comfortably.” He says that next time I should really plan on buying two seats.
I tell him there wont be a next time, thanks.
It now becomes apparent to me that they my boss may have been asked to pay for an additional seat for me. He hasn’t said anything, but I kindof wish he would so we can get that over with. So now I’m angry, embarassed, and concerned about my job.
Thanks Southwest Gate Agent Fatty Police.
What really gets me is that this guy clearly wasn’t very familiar with their policies, or he would know that if I DID buy two seats, the extra seat would have been refunded anyway since I didn’t need it. Also, the word “comfortably” does not appear on their persons of size policies. They only state that the armrest must lower and that you must not encroach on nearby seats. The fact that he acted like he was doing me some kind of favor by not charging me and publicly humiliating me was pretty infuriating.
So I anticipate that that will be my last ever Southwest flight. My boss did observe that the service on that flight was not very “Southwesty.” But perhaps they have changed their policies, and they are now more interested in humiliating fat people than providing good service.
(I know I promised to post more. I will try harder. )